What is the handling time?
We need ten business days to collect ready products from the manufacturers, professionally pack them, prepare the paperwork inlcuding paying online for deliery from the border to the destination and then deliver from our own to the carrier's warehouse in central Mexico for consolidated freight to the US/Mexico border.
How long dose it take to deliver from Mexico to my address?
On average it takes a week to deliver within Mexico, about 4 weeks to the US, 6 weeks to the rest of the world including handling.
Estimated delivery time might change if the item is selected by the destination country customs for individual inspection.
Am I going to receive any tracking number?
Yes, it will be sent out automatically by the carrier at your email address you used for making the payment and become acctive as soon as the cargo crosses Mexico/US border.
When my product is going to be shipped?
stock items: We ship from Mexico on average once a week and tracking numbers are generated within ten business days from clearing your payment.
custom items: the tracking numbers are generated within ten days the items were delivered from the production to our warehouse in central Mexico (about 2 weeks from the payment date).
I received only part of the order?
For some reason cartons shipped together are often delivered a few days apart.
Products are shipped as soon as they become available. If some items from your order were not available for the immediate delivery they will follow as soon as the are delivered to us by the producers.