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What is origin of the products and where they are shipped from?
What are your shipping costs?
How long dose it take to make a custom product (cooper range hoods, table-tops, hand painted sinks, talavera tile murals, iron table bases, etc.)?
What method Rustica House uses to deliver outside of Mexico?
What is the handling time?
How long dose it take to deliver from Mexico to my address?
Am I going to receive any tracking number?
When my product is going to be shipped?
I received the tracking but it doesn't show the item ever entered the carrier's system?
I received only part of the order?
What is the address I should deliver the product to in case I would like to return it for refund?


What is origin of the products and where they are shipped from?
All our products are made in Mexico and shipped worldwide directly from Mexico.

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What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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How long dose it take to make a custom product (cooper range hoods, table-tops, hand painted sinks, talavera tile murals, iron table bases, etc.)?
It takes on average ten business days to make a custom product.

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What method Rustica House uses to deliver outside of Mexico?
We ship once a week consolidated cargo from central Mexico to the US/Mexico border, clear US customs and hand over deconsolidated cargo to the US based carriers in Laredo, Tx for further delivery.

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What is the handling time?
We need ten business days to collect ready products from the manufacturers, professionally pack them, prepare the paperwork inlcuding paying online for deliery from the border to the destination and then deliver from our own to the carrier's warehouse in central Mexico for consolidated freight to the US/Mexico border.

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How long dose it take to deliver from Mexico to my address?
On average it takes a week to deliver within Mexico, about 4 weeks to the US, 6 weeks to the rest of the world including handling. Estimated delivery time might change if the item is selected by the destination country customs for individual inspection.

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Am I going to receive any tracking number?
Yes, it will be sent out automatically by the carrier at your email address you used for making the payment and become acctive as soon as the cargo crosses Mexico/US border.

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When my product is going to be shipped?
stock items: We ship from Mexico on average once a week and tracking numbers are generated within ten business days from clearing your payment. custom items: the tracking numbers are generated within ten days the items were delivered from the production to our warehouse in central Mexico (about 2 weeks from the payment date).

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I received the tracking but it doesn't show the item ever entered the carrier's system?
The tracking number is for the delivery from the US side of the border to the destination only. It takes at least a week to deliver from central Mexico to the US side of the border and clear customs.

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I received only part of the order?
For some reason cartons shipped together are often delivered a few days apart. Products are shipped as soon as they become available. If some items from your order were not available for the immediate delivery they will follow as soon as the are delivered to us by the producers.

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What is the address I should deliver the product to in case I would like to return it for refund?
Rustica House, Recreo 11 – 367, San Miguel de Allende, Guanajuato, zona centro 37700, Mexico

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Last Updated: 17 Feb 2015 10:11:13 PST home  |  about  |  terms  |  contact
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